Application of Law no. 8 of 1999 concerning Consumer Protection to Minimize Consumer Disputes

Authors

  • Dede Hafirman Said Sekolah Tinggi Agama Islam Negeri Mandailing Natal
  • Azizatur Rahmah Sekolah Tinggi Agama Islam Negeri Mandailing Natal

DOI:

https://doi.org/10.35335/legal.v12i1.339

Keywords:

Application, Constitution, Dispute, Consumer

Abstract

The purpose of this study is to find out what efforts are made to minimize consumer disputes in ensuring legal certainty to protect consumers. The existence of a trade-in in both goods and services carried out by business actors often causes consumers to be harmed in terms of shopping which leads to a dispute between consumers and business actors. The research method used is normative juridical with a statutory approach whose data source is secondary data consisting of primary, secondary, and tertiary legal materials with data collection methods using library research. Data analysis is carried out from the hierarchy of laws and regulations. The problems in this scientific journal are aimed at how to apply Law No. 8 of 1999 concerning Consumer Protection in minimizing consumer losses, providing education to consumers, and being responsible for losses suffered by consumers. Regarding the efforts to resolve consumer disputes, it can be carried out through deliberation between the consumer and business actors, or assisted by third parties.

The purpose of this study is to find out what efforts are made to minimize consumer disputes in ensuring legal certainty to protect consumers. The existence of a trade-in in both goods and services carried out by business actors often causes consumers to be harmed in terms of shopping which leads to a dispute between consumers and business actors. The research method used is normative juridical with a statutory approach whose data source is secondary data consisting of primary, secondary, and tertiary legal materials with data collection methods using library research. Data analysis is carried out from the hierarchy of laws and regulations. The problems in this scientific journal are aimed at how to apply Law No. 8 of 1999 concerning Consumer Protection in minimizing consumer losses, providing education to consumers, and being responsible for losses suffered by consumers. Regarding the efforts to resolve consumer disputes, it can be carried out through deliberation between the consumer and business actors, or assisted by third parties.

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References

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Nugroho, Susanti Adi.2008. Proses Penyelesaian Sengketa Konsumen Ditinjau dari Hukum Acara Serta Kendala Implementasinya.Jakarta: Kencana Prenada Media Group

Made Udiana, 2011. Rekontriksi Pengaturan Penyelesaian Sengketa Konsumen, Udaya University Press. Denpasar.

Miru, Ahmadi&Yodo, Sutarman.2004. Hukum Perlindungan Konsumen. Jakarta: PT. Raja Grafindo Persada.

Shidarta.2004. Hukum Perlindungan Konsumen Indonesia.Jakarta: PT. Grasindo.

Susanti Adi Nugroho, 2008. Proses Penyelesaian Sengketa Konsumen Ditinjau dari Hukum Acara Serta Kendala Implementasinya, Jakarta: Kencana Prenada Media Group.

Undang- Undang No. 8 Tahun 1999 Tentang Perlindungan Konsumen.

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Published

2022-07-18

How to Cite

Said, D. H., & Azizatur Rahmah. (2022). Application of Law no. 8 of 1999 concerning Consumer Protection to Minimize Consumer Disputes. LEGAL BRIEF, 11(2), 1584–1591. https://doi.org/10.35335/legal.v12i1.339

Issue

Section

National and International Criminal Law